Ready-Made Items

An exchange of a ready-made item may be requested within 14 days of receipt, provided the item is unused, unwashed, unperfumed, and unaltered. Its original tags, accessories, and packaging must be returned in the condition in which they were received. Exchanges are subject to the availability of the replacement item.

For an optional exchange requested by the customer, the customer is responsible for both the return shipping cost to MW Fashion Studio and the shipping cost of the replacement item.

If the exchange is required because of an error by MW Fashion Studio or a defect in the item, MW will cover the shipping costs associated with resolving the case.

Please contact us by email before returning an item and wait for return instructions. Do not send an item before receiving these instructions.

Custom Orders and Alterations

Custom-made items are produced according to the design, details, and measurements approved by the customer. If the item was made according to the approved details, an alteration or exchange cannot be requested because of a change of mind or a fit issue resulting from measurements or information provided by the customer.

If an alteration is needed because the customer provided incorrect measurements or information, MW Fashion Studio will assess the item and determine the cost. The alteration cost may be up to 80% of the order value and, where substantial work is required, may equal the original value of the item. The customer will be informed of the cost before work begins, and no alteration will proceed without the customer’s approval. If the customer does not approve the cost, the item will be returned without alteration, and the customer is responsible for the return shipping cost.

If the error was made by MW Fashion Studio, MW will correct it or make the appropriate alteration at no charge to the customer and will cover the related shipping costs when required.

Defective or Non-Conforming Items

If an item arrives defective or does not match the approved order details, please contact us by email with your order number and clear photos. Do not use, wash, or alter the item while the case is being reviewed.

After reviewing the case, MW Fashion Studio will address it in accordance with applicable laws. Depending on the circumstances, the resolution may include correction, replacement, or a refund. This policy does not limit any mandatory rights the customer may have under applicable laws.

Refunds

Refunds are not available for a change of mind or where a custom order has been made according to the details approved by the customer. Once a refund is approved, it will be returned to the original payment method. The time required for the refund to appear may vary depending on the bank or payment provider.

How to Submit a Request

All exchange, alteration, and refund requests must be submitted by email only to mw.fashionstudio.ae@gmail.com. Please include your order number, details of the issue, and any relevant photos or information. Email is the official communication channel for these requests.